Privacy

Privacy Policy

Last updated: April 15, 2026

Layer Zero Technologies respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you contact us, request IT support, or receive service communications from us.

Information We Collect

We may collect personal information you provide to us, including your name, company name, email address, optional phone number, preferred contact method, and message details submitted through our website contact form. We may also collect information related to IT support requests, service tickets, scheduling, alerts, and communications needed to provide support.

How We Use Information

We use collected information to respond to inquiries, provide IT support communication, coordinate service tickets, send alerts, handle scheduling, complete account follow-up, and respond to support requests.

Website Analytics

We use self-hosted website analytics to understand site traffic and improve our website. Analytics may include page views, referring pages, browser and device information, general language settings, screen size, and approximate location such as country, region, or city derived from the visitor's IP address. The analytics tracker does not use cookies, and IP addresses are used for approximate location lookup rather than stored in analytics reports.

SMS Communications

By providing your phone number, you agree to receive SMS messages from Layer Zero Technologies related to IT support services, including support updates, scheduling, and alerts. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Information Sharing

No mobile information will be shared with third parties for marketing purposes. We do not sell personal information. SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes. We may share information only as needed to operate our business, provide requested IT support, comply with legal obligations, or protect our rights and systems.

Data Protection

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

Contact Us

If you have questions about this Privacy Policy or need assistance with your communication preferences, contact us at support@layerzerotech.com or call (512) 881-3323.