On-Demand
Flexible support for businesses that need help as issues arise.
- Remote troubleshooting
- Onsite support when needed
- Device setup and configuration
- Network and system issue resolution
IT Infrastructure & Security
Reliable IT support for small professional offices
Layer Zero Technologies provides proactive IT services for businesses that need dependable systems, responsive support, and structured technology management without unnecessary complexity.
What businesses can expect from us
Structured IT management for small offices
Small businesses rely on stable, secure technology to operate efficiently. Layer Zero Technologies provides practical IT oversight, system maintenance, and responsive support to keep your office running.
Our process is structured from day one. See how it works →
Proactive support
Technology oversight that prevents problems
Most technology issues do not appear overnight. They build through missed updates, aging systems, weak visibility, and inconsistent vendor coordination. We help identify and resolve risks before they interrupt your business.
- Patch coordination and routine maintenance
- Firewall and network oversight
- Microsoft 365 and endpoint support
- Vendor coordination and troubleshooting
Structured support
Responsive IT support backed by defined service plans
Whether you need on-demand assistance or ongoing managed support, Layer Zero Technologies provides clearly defined plans designed for small professional offices that want predictable service and practical guidance.
- Remote troubleshooting
- Device setup and workstation support
- Wi-Fi and network troubleshooting
- Backup and recovery guidance
Structured support plans
IT support plans built for small businesses
Our plans are designed to give small offices a clear service path, from on-demand troubleshooting to fully managed IT oversight.
LayerZero Core
Managed IT foundation for offices that need structure and support.
- Business-hours helpdesk support
- Onsite visits included
- Routine maintenance
- Patch coordination
- Monthly stability reporting
$60
per user / month · 5-user min
LayerZero Secure
Core support plus stronger protection and higher service visibility.
- Everything in Core
- EDR & phishing simulations via Huntress
- 24/7 SOC threat detection
- Encrypted workstation backup
- Priority support scheduling
$90
per user / month · 5-user min
LayerZero Complete
Expanded management for businesses that need broader coverage.
- Everything in Secure
- Infrastructure monitoring
- Expanded onsite support
- Quarterly technology reviews
$175
per user / month · 15-user min
Cortex AI — Early Access
Your own private AI. Built on your data.
Cortex AI gives your business a dedicated, tenant-isolated AI environment built from your own documents — not a shared public model. Your data stays yours. Your AI knows your business. Running on dedicated GPU infrastructure, accessible by web or API.
FAQ
IT support FAQs
Answers to common questions about our IT services for small offices.
We work with small professional offices across a range of industries, including law firms, medical and dental practices, financial advisors, accounting firms, and similar service-based businesses. If your office depends on reliable systems and handles sensitive client data, we are a good fit. Our focus is on teams that need structured, responsive IT support without the overhead of a large enterprise IT department.
We offer four tiers designed to match different levels of need. On-Demand is flexible, pay-as-you-go support for businesses that need occasional help. LayerZero Core ($60/user/month) provides managed IT with helpdesk access, maintenance, and monthly reporting. LayerZero Secure ($90/user/month) adds EDR endpoint protection, phishing simulations, 24/7 SOC monitoring, and encrypted backup. LayerZero Complete ($175/user/month) expands further with infrastructure monitoring, broader onsite coverage, and quarterly technology reviews. All managed plans require a 5-user minimum (Complete requires 15).
Onboarding starts with a full environment review — we document your devices, network, software, and vendors so we understand exactly what we are supporting before anything else changes. From there we establish support expectations, identify the most immediate risks or gaps, and get remote management tooling in place. Most clients are fully onboarded within the first two weeks. Healthcare clients also receive a Business Associate Agreement as part of this process.
Existing clients can submit and track requests through the Support Portal at any time. You can also reach us by phone or email for anything urgent. Managed plan clients have dedicated helpdesk access during business hours, with priority scheduling available on Secure and Complete plans.
Yes. Layer Zero Technologies operates as a HIPAA Business Associate and will sign a BAA with covered entities as part of onboarding. Our managed plans address the technical and administrative safeguards required under HIPAA, including EDR, encrypted backup, patch management, and documented device procedures. Our technology partners — including Huntress, Level.io, and Wasabi — also maintain BAAs, so the subcontractor chain is covered. See our HIPAA Compliance page for more detail.
Managed plans are billed monthly with a standard service agreement rather than a multi-year lock-in. On-Demand clients are billed per engagement with no ongoing commitment. We prefer clients to stay because the service is working, not because they are contractually obligated to.
Contact
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