Services
Complete IT Services for Professional Offices
From day-to-day helpdesk support to proactive security management, Layer Zero Technologies provides the full range of IT services small businesses depend on — without unnecessary complexity or enterprise overhead.
What we do
Technology services built around your office
Every service we offer is designed around the reality of running a small professional office — practical, structured, and focused on keeping your environment stable and secure.
Helpdesk & Support
Managed IT & Helpdesk
Business-hours helpdesk access, remote troubleshooting, and onsite support when you need it. Clear escalation paths and defined response processes so you always know who to call.
Infrastructure
Network & Infrastructure
Firewall oversight, Wi-Fi management, switch configuration, and vendor coordination for your internet and telecom services. We keep your network documented and running cleanly.
Secure Access
WireGuard VPN
We deploy and manage WireGuard VPN for secure remote access to your office network. Fast, modern, and auditable — giving your team encrypted connectivity from anywhere without the complexity of legacy VPN solutions.
Continuity
Backup & Recovery
Encrypted file and workstation backup with immutable cloud storage. Tested recovery procedures and business continuity guidance so you can recover quickly when something goes wrong.
Cloud
Microsoft 365 & Cloud
Tenant setup and administration, email security, OneDrive and Teams support, MFA enforcement, and license management. We handle the cloud layer so your team can focus on work.
Devices
Device Lifecycle
New device setup, imaging, and configuration. Secure offboarding and decommissioning. Asset tracking and inventory documentation so nothing falls through the cracks.
CRM & Helpdesk
Zoho CRM & Zoho Desk
We configure and support Zoho CRM and Zoho Desk for client relationship management and IT ticketing. Integrations with your existing tools, automated workflows, and ongoing administration as part of your managed environment.
Remote Management
Level.io RMM
Level.io powers our remote monitoring and management, giving us real-time visibility into every managed device. We use it to deploy updates, run scripts, monitor system health, and resolve issues without requiring an onsite visit.
Cloud Backup
Wasabi Storage
Wasabi provides the encrypted, immutable cloud storage behind our backup services. No egress fees, S3-compatible architecture, and air-gapped retention policies give clients a reliable foundation for recovery from ransomware, hardware failure, or data loss.
Password Management
Bitwarden
We deploy and manage Bitwarden for teams that need a secure, auditable way to store and share credentials. Open-source, enterprise-capable, and built without vendor lock-in — a natural fit for any managed security stack.
Endpoint Security
Huntress EDR
Huntress Endpoint Detection & Response runs on every managed workstation to catch threats that traditional antivirus misses — persistence mechanisms, unauthorized changes, and active intrusions — with human-backed remediation behind every alert.
Security Operations
Huntress 24/7 SOC
The Huntress Security Operations Center provides round-the-clock threat monitoring and response. Every alert is reviewed by a human analyst — not just automated tooling — so genuine threats get a fast, documented response and false positives don't create noise.
Managed IT & Helpdesk
Consistent support, clearly defined
Most IT problems do not announce themselves. They build through missed patches, unmonitored hardware, inconsistent vendor management, and gaps in documentation. Our managed support is designed to stay ahead of these issues before they interrupt your business.
- Business-hours helpdesk via phone, email, and portal
- Remote troubleshooting for software, hardware, and connectivity
- Onsite dispatch when remote resolution is not enough
- Proactive system maintenance and patch coordination
- Monthly stability reporting so you always know where things stand
Network & Infrastructure
Your network, fully documented and managed
A poorly managed network is one of the most common sources of downtime and security exposure for small offices. We provide ongoing oversight of your network infrastructure, from firewall rules to ISP relationships, so you have full visibility and a single point of coordination.
- Firewall configuration, monitoring, and policy management
- Wi-Fi design, troubleshooting, and performance tuning
- Switch and network hardware oversight
- ISP and telecom vendor coordination
- Network documentation and topology review
Endpoint Security
Real protection against modern threats
Antivirus alone is not enough. Modern threats target endpoints through phishing, credential theft, and software vulnerabilities that basic tools miss. Our security stack is built around Huntress EDR and a 24/7 SOC to provide detection and response that goes beyond prevention.
- EDR (Endpoint Detection & Response) via Huntress on every managed workstation
- Managed phishing simulations and security awareness training
- 24/7 SOC-backed threat monitoring and incident response
- Patch management and vulnerability remediation
- Microsoft 365 MFA configuration and enforcement
Backup & Recovery
Recover from anything, fast
Backup is only valuable if recovery actually works. We deploy encrypted, immutable backup storage for workstations and business files, test recovery procedures regularly, and document the process so your team knows exactly what to expect if something goes wrong.
- Encrypted workstation and business file backup
- Immutable cloud storage via Wasabi
- Recovery testing and documented restore procedures
- Protection against accidental deletion, hardware failure, and ransomware
- Business continuity planning guidance
Healthcare IT
HIPAA-aligned services for medical and dental offices
Layer Zero Technologies operates as a HIPAA Business Associate. Our managed services are designed to address the technical and administrative safeguards healthcare practices depend on, including EDR, encrypted backup, patch management, and a complete BAA chain through our technology partners.
Get started
Ready to see what structured IT looks like?
We start with a free environment assessment — no commitment, no pitch deck. Just a clear picture of where your technology stands and what we would do differently.